Shipping policy

Shipping Policy for Diamond Vestis

1. General Shipping Information

This Shipping Policy applies to all products purchased through the online store diamondvestis.com, operated by Diamond Vestis s.r.o., Company ID: 57 21 22 28. We ship to the Slovak Republic, the Czech Republic, European Union countries, the USA, and selected countries in Asia.

2. Shipping Methods and Costs

Delivery is provided through [Specify your carrier, e.g., Slovak Post, GLS Courier, Packeta].

Destination Shipping Method Estimated Cost
Slovak Republic Courier / Pickup Point 15 EUR
Czech Republic Courier / Pickup Point 15 EUR
European Union Courier (DHL / UPS / Other) 15 EUR
USA & Canada Express Courier 500 EUR
Asia (Selected Countries) Express Courier 500 EUR

3. Order Processing Time and Delivery Timeframes

The total delivery time consists of the order processing time and the shipping time.

A. Order Processing Time

  • Ready-made products (auction, Final Sale): Orders placed and paid for before [Specify cutoff time, e.g., 12:00] are usually dispatched within 1–3 business days after receiving the payment.

  • Custom-made coats: Production and processing time is individual and will be specified in your price quote and order confirmation (typically [Provide example: 2 weeks to 2 months]). You will be notified in advance once the custom product is ready for dispatch.

B. Delivery Time (Shipping)

  • Slovakia & Czech Republic: Usually 1–3 business days from the dispatch date.

  • EU Countries: Usually 3–7 business days from the dispatch date.

4. Shipment Tracking

Each shipment includes a tracking number. The tracking number will be sent via email immediately after the parcel is dispatched. You can track your shipment on the carrier’s website using this tracking number.

5. Packaging

All products are carefully packaged to minimize the risk of damage during shipping. Coats are shipped in protective packaging that reflects the value and nature of the items.

6. Damaged Shipment

If you discover that the parcel is damaged (e.g., torn packaging, visible damage to the box):

  1. Refuse to accept the damaged parcel and ask the courier to record the issue in their protocol.

  2. If you accept a damaged parcel, immediately check the contents. If you find any damage, contact us as soon as possible (no later than 24 hours) and send photo documentation of the damage to: info(at)diamondvestis.com.