Privacy policy

Privacy Policy

Last updated: December 4, 2025

Diamond Vestis operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customers, with a personalized shopping experience (the “Services”). Diamond Vestis uses the Shopify platform, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or conduct any other transaction through the Services, or when you otherwise interact with us. If there is any conflict between our Terms of Use and this Privacy Policy, this Privacy Policy shall prevail for purposes of collecting, processing, and disclosing your personal data.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand these practices and consent to the collection, use, and disclosure of your information as described herein.

Personal Data We Collect or Process

When we use the term “personal data,” we refer to information that identifies you or another person, or that can reasonably be linked to you. Personal data does not include anonymized or de-identified information that can no longer be connected to you.

Depending on how you use the Services, where you live, and what applicable laws require or permit, we may collect or process the following categories of personal data, including inferences drawn from such information:

  • Contact Information: name, address, billing and shipping address, phone number, email address.
  • Financial Information: credit or debit card numbers, bank account information, transaction details, payment method, proof of payment, and other payment-related data.
  • Account Information: username, password, security questions, settings, and preferences.
  • Transaction Information: items viewed, added to cart, saved to wishlist, purchased, returned, exchanged, or canceled, as well as information related to past purchases.
  • Communications: information you provide when communicating with customer service or otherwise interacting with us.
  • Device Information: device details, browser type, network connection, IP address, and other unique identifiers.
  • Usage Data: information about how you navigate, use, and interact with the Services.

Sources of Personal Data

We may obtain personal data from the following sources:

  • Directly from you when you create an account, use the Services, communicate with us, or provide information.
  • Automatically through the Services, including device data, cookies, and similar technologies.
  • From our service providers who collect or process data on our behalf.
  • From partners or other third parties.

How We Use Your Personal Data

We use your personal data primarily for the following purposes:

1. Providing, customizing, and improving the Services

Fulfilling contracts, processing payments, completing orders, maintaining accounts, handling returns and exchanges, recommending products, and personalizing your shopping experience.

2. Marketing and advertising

Sending promotional messages by email, SMS, or mail; displaying ads based on your activity within the Services.

3. Security and fraud prevention

Account verification, secure payments, monitoring suspicious activity, protecting public safety.

4. Communicating with you

Customer support, responding to inquiries, and maintaining our business relationship.

5. Legal purposes

Complying with legal obligations, responding to legal requests, resolving disputes, and enforcing our Terms of Use.

How We Disclose Personal Data

We may share your personal data with:

  • Shopify and other service providers (IT, payment processing, shipping, data analytics, etc.).
  • Business and marketing partners for advertising and promotional purposes.
  • Third parties when you instruct us to do so, give permission, or provide consent (e.g., delivery services, social media platforms).
  • Affiliated companies within our corporate group.
  • Entities involved in a business transaction such as mergers or acquisitions.
  • Authorities or others when necessary to comply with legal obligations or protect rights.

Relationship with Shopify

Shopify hosts our Services and collects and processes the personal data necessary to provide them. Your data may be transferred to other countries. Shopify may use certain data to provide enhanced functionality and personalization across Shopify-powered stores.

You can find Shopify’s full privacy policy here: https://privacy.shopify.com/en

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for their content or security. Information shared on public or semi-public platforms may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect data from individuals below the age of majority in your jurisdiction.

Data Security and Retention

While we implement security measures to protect your data, no system is completely safe. Retention periods depend on purpose, legal requirements, and operational needs.

Your Rights

Depending on your location, you may have the right to:

  • access your personal data,
  • request deletion,
  • correct inaccurate data,
  • data portability,
  • opt out of targeted advertising or data sharing,
  • restrict or object to processing,
  • withdraw consent.

We do not discriminate against individuals for exercising their rights. Before fulfilling your request, we may require identity verification.

Complaints

If you wish to submit a complaint regarding personal data processing, please contact us. You also have the right to contact your local data protection authority.

International Data Transfers

Your data may be transferred outside your country of residence. For transfers outside the EEA or the United Kingdom, we use approved legal mechanisms (e.g., Standard Contractual Clauses).

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be published on this page with a revised effective date.

Contact

If you have questions about privacy or wish to exercise your rights, please contact us:

Email: document.write('<a href="mailto:' + 'info' + '@' + 'diamondvestis.com">info@diamondvestis.com</a>');
Address: Paprad 1598, Stará Turá, 916 01, Slovak Republic

Diamond Vestis is the controller of your personal data under applicable data protection laws.